Bukopin’s call center : FBLITE

How to Contact Bukopin Call Center to Report Consumer Complaints

Of course, as customers, the first step we take when there are differences is to contact the Bukopin Call Center.  In addition to the consumer currency, there are several other ways to contact the bank. This will help the client resolve complaints quickly.

If you lose your ATM card due to  a cash default, you  can easily solve it without having to go to the branch. This can be done thanks to bukopin Bank customer service that always accompanies you.  Therefore, if you have problems with the administration of the bank, do not worry.

Consumers have the right to report complaints to managers or branch offices without hesitation. Even this  Bukopin call center operates 24 hours a day non-stop to handle all kinds of customer complaints, so even if it is midnight, even if it is past midnight, even if something goes wrong, you can still report it.

In the following discussion, we  will discuss in detail how  you can relate to the bank as a customer.   The three easiest ways to do this are by phone, mobile phone calls, and email. These three methods must be known as Customers of Bank Bukopin.

How to Contact Bukopin Call Center Using Phone

This is one of the most frequently used methods of customers to contact their bank if something happens. Call 14 005 and you will immediately be connected with customer service at your Bukopin bank. The service is free for customers to use.

Unlike other banks that still cut the costs of credit operators or bucopins, this service is officially free. So don’t  be afraid to pay a lot to contact the Bukopin call center when you need it.

In fact, most banks still charge communication fees on the consumer side. Therefore, it is very natural for most people not to know that the cost of this mobile phone is borne by the bank. Not only is it free, but subscribers can make these calls anytime, anywhere.

Bukopin customer phone service is open 24 hours a day and 7 working days.  Holidays as  customers can still report complaints that appear in your bank account, so that any problems that arise can be resolved immediately without having to wait for them to come to the branch or center.

During working hours,  delayed calls may occur because there is  a queue. This  naturally happens at a certain moment, and you have to wait thirty minutes and then make another call. Cases like this are rare, but  there is nothing wrong with knowing the solution.

Using your mobile phone network to contact the Bukopin Call Center

Bank customers do not need to contact you using a phone number if they do not have a device.   You can also make direct calls using your current phone. The number you call is not much different from a traditional call, so it is very easy to remember.

Just call +62 14 005 and you will be able to make calls using your mobile network. Some carriers may already integrate with existing numbers, but can  save these mobile numbers if you can’t make existing calls  .

It is not much different from  the traditional Bukopin call center, but using the mobile network is still free. So don’t worry you’ll run out of credit when calling your bank. The server on this mobile phone is actually different from the traditional one, so there are some advantages.

If you contact us through this  mobile number, the chances of  a call  queue are much smaller, so in case of an emergency, use the number to contact your bank immediately. In case of emergency, such as loss of ATM card, this method is highly recommended to our customers.

The sooner you report an issue that has arisen, the sooner your bank can address it. Emergency events such as loss of an ATM card, a failed bank transfer, or the entry of an incorrect name  can be solved simply. This method eliminates the need to come to the branch office.

How to use email to report a bank customer complaint

With the advancement of technology, the use of email is also becoming increasingly common. Therefore, Bukopin uses email to provide customer service when calls are not possible. By using email to create a report, you can communicate the issue in detail.

Generally, complaints submitted via email are related to m banking applications or digital transfer problems. Therefore, customers can directly send screenshot images as proof of process failure. It is also easier for banks to check for errors in the process.

Even with this email, you can solve very complex problems such as data entry errors without having to come to the branch. The point is that you make the mistake of entering your name when making a cash transfer, and  you can take a screenshot and enter it as evidence.

You can also report an ATM error incident by attaching a photo or video as evidence.   This method has proven to be more effective than making   Bukopin call center calls which are limited to voice media only.   Therefore, customers can immediately report it wherever there is a disability.

In terms of response, the email method still has its drawbacks compared to traditional calls. Customers may have to wait a few minutes for a reply email from their bank.  If you’re in a hurry,  combine these existing phone and email methods into a solution.

To contact them by email, customers can contact us  using the address customer_care@bukopin.co.id.   The first response will come from VIOLA, the bank’s robotics service. If you attach a complaint, you will automatically connect to a human officer.

Learn about the new and innovative VIOLA bukopin technology

Perhaps there are still very few customers who know the VIOLA technology of this Bukopin bank. In fact, Viola is the latest breakthrough in accelerating its service to its customers. Basic questions can be answered directly without the need to contact personnel.

Viola is  a robot that helps overcome the problem of bucopin call centers so that calls to human employees do not accumulate.  Some basic issues, such as checking the transmission status for identity verification, can be done using this latest technology.

Customers who make complaints using email will be responded to by viola before receiving a response from a human officer. The advantage of this technology is that it will certainly speed up contact between customers and banks, so that there will be no congestion that interferes with the customer service system.

So far, viola technology is still being developed to improve the convenience of our customers. In addition to email, the violin is also planned to be used to maximize existing calls. Therefore, to solve minor problems, the violin can respond faster.

Customers will become more familiar with this technology to ensure that bank complaints can be submitted smoothly. Future transaction problems will also use the violin to make mobile banking activities smoother for the convenience of our customers.

Of course, as a customer, you will be more helped by the development of this banking technology. Consumer complaints will be submitted and resolved faster without having to come to the branch.  Bukopin’s call center services will be maximized and facilitate consumer needs.




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